Frequently asked questions
Answers to the questions we get most often.
Do I need an account to order?
No. You can check out as a guest. An account lets you see order history, follow deliveries, and save addresses for next time.
Is my payment secure?
Yes. Checkout and payment are handled entirely by our payment provider on their own PCI-compliant infrastructure. This site never sees, stores, or processes your card details.
Can I change my order after placing it?
Contact us as soon as possible with your order number. If it has not been dispatched we can usually help.
How do I use a discount code?
Enter it in the discount field on your bag, or at checkout. The code is validated and the discount applied to your total.